LTRI INC is the parent company of this all subsidiary website and platforms associated with LTRI INC. All purchases and returns are subject to the site terms and conditions herein as well as our warranty and return policy. 


All shipments are insured against damage or loss. It is your responsibility to inform us of any shipping damage or missing items within 24 hours of receiving the package. Notification beyond 24 hours may result in the claim being denied. Customers outside Canada will be responsible for any applicable customs, duties and/or taxes.


We attempt to be as accurate as possible, however we do not warrant that product descriptions or other content on this site is error-free. If a product offered is not as described, your sole remedy is to return it in unused condition. Prices and availability are subject to change without notice. We reserve the right to correct errors and omissions. Pictures and descriptions posted on our website are mostly representations provided by our suppliers. Pictures may not reflect the exact model and are for reference purposes only. In the event that a product is incorrectly listed due to typographical, photographic, technical error or error in pricing information received from our suppliers, we cannot be held responsible or liable for any such error and we reserves the right to refuse or cancel any demands placed.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY will not be liable for any damages of any kind arising from the use of this site or products purchased from this site, including but not limited to direct, indirect, incidental, punitive and consequential damages. We reserve the right to make changes to our site, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed sever able and shall not affect the validity and enforceability of any remaining condition.


The place of jurisdiction for all disputes arising out of or in connection with the user of this site, products purchased from this site or anything relating to business conducted with shall be Oshawa, Ontario, Canada.


By using and/or placing orders on this site, you agree in full to our terms and conditions presented on this page.


We want you to be completely satisfied, so offers a 30 day money back guarantee on your purchase of tangible items. The purchase of Software or other information written or download is NOT refundable. These software and or information are sold “as is” without warranty expressed or implied. Returns MUST be pre-approved, and must be returned complete with original documentation; accessories and packaging in original condition or additional restocking charges will be levied at our discretion.  New unopened merchandise returned within 30 days will receive a full refund less our shipping costs.  Merchandise that has been opened but is complete can be sold as new will be assessed a 15% restocking charge.  Merchandise that has been installed, used, marred, altered, or damaged cannot be returned. Our money back guarantee does not include freight charges to or from our office. We will deduct the actual freight cost incurred to ship your order, from your return.  Special orders, software, batteries, DVR cards, and books are not eligible for credit or refund. Opened spy equipment will not be accepted for refund unless still security sealed, or for warranty exchange.

We will not be responsible to the loss or damage of returned item(s) by couriers, so we suggest that you insure your shipments and ensure they can be traced with a delivery signature for your protection.


Please request our return request form and provide the part number, date of purchase and invoice number to receive a return authorization (RMA) number prior to returning any defective merchandise. Returns sent back without authorization will be returned to the sender at his/her expense.  Defective product will be repaired or replaced with a similar model or in some cases we may refer your case to the manufacturer for support at our discretion. Some manufacturers require the end user to deal with them directly for warranty support, and we will honor their procedures where applicable.


Any refused shipments or orders that cannot be delivered due to incorrect or incomplete address, missing buzzer codes, no-one available to sign, etc. that are returned to us by the courier will be assessed a 15% restocking fee plus the cost of the returned shipment and the original freight cost. If the customer requests that these orders be re-shipped, we will waive the 15% restocking charge. Special orders and DVR cards will not be refunded.

THANK YOU for your business!